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Yankee Gas Services Company
P.O. Box 270
Hartford, CT 06141-0270
CL&P and Yankee Gas Winter Protection Programs Scheduled to End May 1
Mitch Gross, CL&P
Jeff Tilghman, Yankee Gas
BERLIN, Connecticut – April 15, 2010 – Connecticut Light & Power Company (CL&P) and Yankee Gas remind customers that the Winter Protection Program for 2009-2010 is scheduled to end on May 1. CL&P and Yankee Gas customers with an outstanding balance should call as soon as possible to make payment arrangements.
CL&P and Yankee Gas are willing to work with customers who are having financial difficulties. CL&P customers should call CL&P's Credit and Collections Center at 1-800-286-2828 (860-947-2828 in the Hartford and Meriden calling areas) to make payment arrangements. Yankee Gas customers should call 1-800-438-2278 to request payment arrangements for their gas bill. The companies will do everything they can to avoid shutting off customers for nonpayment.
"The last thing we want to do is disconnect service to a customer," said Sharon Eberman, director of Customer Experience Operations for CL&P and Yankee Gas. "We know there are customers who are having a tough time paying their CL&P or Yankee Gas bills and may need some help. We want customers to contact us immediately to work out a payment schedule and remove the possibility of having their electricity or gas service disconnected."
The Winter Protection Program is one of several programs CL&P and Yankee Gas offer those with financial challenges. The companies work year-round with social service providers and agencies to educate customers about programs available, including energy assistance through the Connecticut Energy Assistance Program (CEAP). CEAP provides financial assistance to help Connecticut residents pay their heating bills. As an example, a household with an income below 150 percent of the federal poverty level guidelines ($33,075 for a family of four) would qualify for CEAP. Households with elderly or disabled members qualify for CEAP with incomes at or below 200 percent of the federal poverty level ($44,100 for a family of four).
Another energy assistance program, the Contingency Heating Assistance Program (CHAP), provides energy assistance to households whose income is at or below 60 percent of the state median income level ($58,625 for a family of four). Customers should call 2-1-1 immediately for local agency information regarding where they can apply for energy assistance. The deadline to apply for energy assistance is May 1.
"We encourage customers with financial challenges to apply for energy assistance. These funds can help reduce the amount owed on their energy bills," added Eberman. "CL&P and Yankee Gas also provide other customer programs, such as matching payments and weatherization programs, that can help further reduce customers' energy challenges."
WRAP is one of those weatherization programs. Offered through the Energy Efficiency Fund, CL&P and Yankee Gas, WRAP provides low-income customers with a comprehensive range of weatherization, energy conservation and educational services in order to reduce their energy usage. According to the U.S. Department of Energy, low-income customers use a greater percentage of their income to pay for energy – 14 percent – as compared to 3.5 percent for other households. For information about WRAP, call 1-800-388-WRAP (9727).
The Energy Efficiency Fund promotes efficient energy use, helps residents and businesses save on their electric bills, advances economic development, reduces electric demand and helps reduce air pollution. Connecticut Light & Power administers the Fund through conservation programs that serve residential customers, including low- and fixed-income customers, as well as business and municipal customers. Connecticut’s energy-efficiency programs are funded by the conservation charge on customers' electric bills. Additional information on Connecticut's energy-efficiency programs can be found at www.ctenergyinfo.com.
The Connecticut Light and Power Company (CL&P) has been part of everyday life in Connecticut for more than 100 years, providing safe and reliable electric service to homes, neighborhoods and businesses. With 1.2 million customers in 149 cities and towns, CL&P is improving the environments you live in, by offering programs in energy conservation, economic development and environmental stewardship. CL&P is a Northeast Utilities company (NYSE: NU). For more information, please visitwww.cl-p.com.
Yankee Gas is Connecticut's largest natural gas distribution company, delivering clean, efficient, safe and reliable natural gas to more than 205,000 customers in 71 cities and towns. Yankee Gas is a Northeast Utilities company (NYSE: NU). For more information, please visit www.yankeegas.com.
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