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Yankee Gas Services Company
P.O. Box 270
Hartford, CT 06141-0270
(800) 989-0900

News Release
Yankee Gas Customers Give Company High Marks for Service,
Reliability in Second Annual Customer Satisfaction Survey
Office:(860) 665-6212
BERLIN, Conn., January 20, 2004 (NYSE: NU) – Customers of Yankee Gas Services Company, Connecticut’s largest natural gas distribution company, continue to be very satisfied with the service they receive, as reflected in the second annual Customer Satisfaction Survey. The survey found Yankee Gas achieved an overall customer satisfaction level of 92 percent in 2003. Conducted by The Center for Research and Public Policy, the survey measured customer satisfaction in the areas of company characteristics, customer service and field technician personnel, service contracts and company information and communication.
Among the survey’s highlights:
The highest positive rating was in the areas of reliability and having courteous employees. More than three-quarters of all respondents said they would call Yankee Gas to repair or service their natural gas equipment.
Yankee Gas Services Company (Yankee Gas) is Connecticut’s largest natural gas distribution company, delivering safe, reliable natural gas service to approximately 192,000 customers in 71 cities and towns. Yankee Gas is expanding Connecticut’s energy options and increasing customer choice by extending the availability of clean, efficient natural gas throughout the state. Yankee Gas is part of the Northeast Utilities System (NYSE: NU). For more information, please visit www.yankeegas.com.
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