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Yankee Gas Services Company
P.O. Box 270
Hartford, CT 06141-0270
(800) 989-0900

News Release
Yankee Gas Offers Heating Season Safety Tips  
Office:(860) 665-6212
BERLIN, Conn. – October 25, 2004 (NYSE: NU) – Cooler weather is prompting many Connecticut residents to begin turning on their heat for the first time this season. Yankee Gas Services Company reminds consumers that no matter what they heat with - natural gas, heating oil or electricity, inefficient or poorly ventilated systems can potentially cause serious problems, including carbon monoxide poisoning, and increased heating fuel costs. Annual heating system inspections by a licensed contractor can provide maximum efficiency and ensure safe operation. The ideal time to perform these inspections is in the spring after the winter heating months. Yankee Gas performs these inspections April 1 – September 30.

“Yankee Gas is committed to the safety of the public, our customers and employees,” said Christopher L. Beschler, vice president, Operations. “That’s why we like to remind customers at the start of the heating season that there are some simple rules to follow when using heating their homes.”

Preventing carbon monoxide

To reduce the risk of carbon monoxide poisoning, customers should make certain that chimney and vent pipes are opened and unobstructed. Carbon monoxide (CO) is a colorless, odorless gas that can be deadly. It is the byproduct of incomplete combustion of any type of fossil fuel, including heating oil, coal and natural gas. Carbon monoxide can be deadly. Symptoms of CO poisoning are “flu-like” and include headache, dizziness, nausea, vomiting and confusion. You should suspect the presence of CO if your symptoms improve or disappear when you leave a particular building where you think there may be a buildup of CO. If that occurs, here are some life-saving tips:

Open all windows and doors to let in the fresh air
Call your fuel supplier or a licensed heating contractor immediately for an emergency inspection
Seek medical attention immediately What to do if you smell natural gas

Natural gas is also a colorless, odorless gas. That’s why natural gas companies, like Yankee Gas, add a chemical called mercaptan that gives it a “rotten eggs” odor. This makes it easy to detect in the event of a natural gas leak. Leaks can be caused by something as simple as a pilot light going out on a stove or third party damage to underground gas mains. That’s why it’s important to know what to do in the unlikely
event of a leak. Natural gas is non-toxic and will dissipate harmlessly in the air. But if you should detect that “rotten eggs” smell, Yankee Gas recommends the following tips:

Do not operate electric switches, appliances or flashlights
Do not use the telephone, including a cellular phone (go to a neighbor’s to use their phone)
Do not light matches and be sure to extinguish any open flames, such as candles
Leave doors and windows open, but don’t take the time to open them if they are closed
Leave the premises and call Yankee Gas from a nearby pay phone, cell phone or a neighbor’s home Yankee Gas operates a 24-hour gas leak emergency hotline for prompt response in the event of a reported gas leak. Customers can call any time, day or night, 1-800-992-3427. In addition, Yankee has extensive annual campaigns to educate customers, school children and the general public about natural gas safety and offers training to fire departments throughout its service territory. Yankee Gas also offers service plans for central heating and hot water systems and performs service work on these systems.

To learn more about the many safe, reliable uses for natural gas and its excellent safety record, visit www.yankeegas.com.

Yankee Gas Services Company (Yankee Gas) is Connecticut’s largest natural gas distribution company, delivering safe, reliable natural gas service to approximately 194,000 customers in 71 cities and towns. Yankee Gas is expanding Connecticut’s energy options and increasing customer choice by extending the availability of clean, efficient natural gas throughout the state. Yankee Gas is part of the Northeast Utilities System (NYSE: NU). For more information, please visit www.yankeegas.com.

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