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Yankee Gas Services Company
P.O. Box 270
Hartford, CT 06141-0270
(800) 989-0900

News Release
Yankee Gas provides winter shutoff protection and payment programs  
MEDIA CONTACT:Sandy St. Pierre
Manager, Corporate Communications
Office:(203) 639-4423
After Hours:800-279-1173
MERIDEN, Conn. - October 22, 2001 (NYSE: NU) – Yankee Gas Services Company is offering programs to assist customers who experience difficulty paying their natural gas bill this winter, or who want to spread their gas heating costs over a year, avoiding higher winter bills.

For those customers with current accounts, Yankee Gas has a Budget Payment Program that allows them to spread out payments over an 11-month period. This helps customers avoid higher bills during the winter heating months. Yankee Gas reviews the account monthly and reconciles it each May. A balance owed or a credit to the account is rolled into the next year. For more information, call Yankee Gas toll-free at 1-800-989-0900 Monday through Friday, 7 a.m. to 10 p.m., and Saturday 8 a.m. to 8 p.m.

Customers can receive shutoff protection through the Winter Protection Plan, which keeps customers from having their gas heating service turned off if they fail to pay their bill between November 1, 2001 and April 15, 2002. Customers must meet federal income guidelines to qualify. Families with a low or fixed income can find out if they meet the requirements for energy assistance by calling INFO-LINE at 211 for the nearest Community Action Agency (CAA).

Yankee Gas’ Matching Payment Program allows low-income customers who have past-due balances to work out a monthly payment arrangement so their gas heating service will be provided all year round. If customers qualify, there is a possibility of forgiveness of back balances owed. Customers must apply and qualify for energy assistance funds and make and keep monthly payments. For those who are eligible, Yankee Gas will deduct an amount equal to the money paid by the customer and the amount received from energy assistance, up to a zero balance. For more information on how to sign up for the Matching Payment Program and Winter Protection Plan call (800) 438-2278.

Yankee Energy System, Inc., (YES) which is part of the Northeast Utilities System, includes Yankee Gas Services Company, the largest natural gas distribution company in Connecticut serving approximately 187,000 customers in 69 cities and towns throughout the state. Yankee Energy also includes Yankee Energy Financial Services Company, which provides a full range of residential and commercial energy equipment financing options. Further information about YES can be obtained from its Web sites: www.yankeeenergy.com, www.yankeegas.com and www.yankeefinacialservices.com.
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