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Yankee Gas Services Company
P.O. Box 270
Hartford, CT 06141-0270
CL&P AND YANKEE GAS WARN CUSTOMERS OF IMPOSTERS
Reports of people contacting customers and claiming to be from companies
BERLIN, Connecticut -- December 17, 2007 --
Customers of The Connecticut Light and Power Company (CL&P) and Yankee Gas Services Company (Yankee Gas) are asked to be wary of people who may telephone or come to their home and claim they are "from the electric company" or "from the gas company." The reminder comes after CL&P received at least one report of a customer who was contacted and told that the caller was from CL&P and needed to enter the home "to monitor electric usage." The caller was not, in fact, a CL&P employee.
CL&P and Yankee Gas remind customers that all CL&P and Yankee Gas employees carry company-issued photo identification cards. Before you allow someone into your home or business claiming to be a CL&P or Yankee Gas employee, you should first ask to see their identification cards. CL&P representatives do not typically enter a customer's home, as CL&P electrical work is usually done outside a home or business, unless the electric meter is located indoors. Yankee Gas employees wear company-issued uniforms and may have to enter a customer's home or business to address a service issue. If customers receive a phone call from someone claiming to represent either CL&P or Yankee Gas, they should question the caller to find out more information. Customers are also advised that if anyone comes to their home to sell them any service or to perform any service work, they should always ask to see identification.
Customers who still have doubts about the authenticity of a phone call or visit they receive from a person claiming to be a representative of CL&P or Yankee Gas should call the appropriate customer service number immediately and ask the customer service representative to verify the call or visit:
CL&P: 1-800-286-2000 (860-947-2000 in the Hartford and Meriden calling areas)
Yankee Gas: 1-800-989-0900
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The Connecticut Light and Power Company (CL&P) has been part of everyday life in Connecticut for more than 100 years, providing safe and reliable electric service to homes, neighborhoods and businesses. With nearly 1.2 million customers in 149 cities and towns, CL&P is an active member in the communities it serves, offering programs in energy conservation, economic development and environmental education. CL&P is part of the Northeast Utilities System (NYSE: NU). For more information, please visit www.cl-p.com.
Yankee Gas Services Company (Yankee Gas) is Connecticut’s largest natural gas distribution company, delivering safe, reliable natural gas service to approximately 200,000 customers in 71 cities and towns. Yankee Gas is expanding Connecticut's energy options and increasing customer choice by extending the availability of clean, efficient natural gas throughout the state. Yankee Gas is part of the Northeast Utilities System (NYSE: NU). For more information, please visit www.yankeegas.com
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