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Yankee Gas Services Company
P.O. Box 270
Hartford, CT 06141-0270
(800) 989-0900

www.yankeegas.com
News Release
  
CL&P AND YANKEE GAS OFFER PAYMENT PROGRAMS AND WINTER SHUT-OFF PROTECTION
Customers Encouraged to Look Into Options Now
 
MEDIA CONTACT:Mitch Gross, CL&PJeff Tilghman, Yankee Gas
Office:(860) 665-5221(860) 665-3931
After Hours:(800) 286-2000(800) 286-2000
 

BERLIN, Connecticut – October 1, 2007 – The Connecticut Light and Power Company (CL&P) and Yankee Gas Services Company offer programs to assist customers who may have difficulty paying their electric and natural gas bills this winter, or who want to spread their energy costs over a year.

Winter Protection Program

CL&P and Yankee Gas offer Winter Protection Programs that protect hardship customers from electric service shut-offs or natural gas shut-offs for nonpayment from November 1, 2007, to May 1, 2008. To qualify, a customer's total household income will be considered. Additional criteria that may also qualify a customer for Winter Protection can include aid to the blind, elderly and disabled, temporary family assistance, food stamps, Medicaid, general assistance, Supplemental Security Income (SSI), or a serious or life-threatening illness in the household. Customers still receive their bills and should try to pay what they can each month to avoid a larger balance due when the protection period ends.

Matching Payment Program

This program allows low-income customers with past-due balances to work out monthly payment arrangements so their service is provided year-round. Customers must heat with electricity to qualify for the CL&P Matching Payment Program or heat with natural gas to qualify for the Yankee Gas Matching Payment Program. In addition, a customer's total household income will be considered, they must apply and qualify for energy assistance funds and must make and keep a monthly payment arrangement. CL&P and Yankee Gas customers who maintain eligibility under the Matching Payment Program will see an additional reduction in their past-due amount for every dollar paid. Customers who successfully complete the program will also receive a match on their energy assistance reward, up to a zero balance.

CL&P customers who want more information about the Winter Protection and Matching Payment programs are encouraged to call 800-286-2828 (860-947-2828 in the Hartford and Meriden calling areas). Yankee Gas customers should call 800-438-2278.

WRAP Program

Both CL&P and Yankee Gas have WRAP (Weatherization Residential Assistance Partnership) programs to assist low-income customers (renters or owners) by making their homes more energy-efficient, while promoting energy conservation. Through this program, customers can lower their energy use, conserve hot water, reduce heat loss and switch to energy-efficient lighting.

For more information, or to obtain a WRAP application, call 800-388-9727.

Budget Payments

CL&P and Yankee Gas offer a Budget Payment Program that lets customers pay the same amount each month. Based on energy usage history, an average monthly bill is calculated and customers receive 11 equal monthly bills. In the twelfth month, customers are billed the regular budget payment — plus any balance due, or less any credit owed, based on actual usage.

To sign up for CL&P's budget payment program, call 800-286-2000 or visit www.cl-p.com. To sign up for the Yankee Gas budget payment program, call 800-989-0900 or visit www.yankeegas.com.

NUSTART Program

The NUSTART Program helps low-income CL&P customers maintain year-round electric service. Customers can reduce and eliminate past-due balances if they pay their monthly budget amount on time, each month.

To learn more about the NUSTART program, call 800-286-5844.

Low-income customers may also qualify for state administered programs, including the Connecticut Energy Assistance Program (CEAP) or the Contingency Heating Assistance Program (CHAP). There are also programs such as Operation Fuel that assist customers who are not eligible for state or federal assistance. Call 2-1-1 to learn more about these.

CL&P and Yankee Gas have established strong relationships with the social service community in order to ensure that low-income customers are effectively served. Our annual Social Agency Forums on Energy are being held Wednesday, October 3 in Waterbury; Wednesday, October 10, in Ledyard; Tuesday, October 16 in Cromwell and Wednesday, October 24 in Norwalk.
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The Connecticut Light and Power Company (CL&P) has been part of everyday life in Connecticut for more than 100 years, providing safe and reliable electric service to homes, neighborhoods and businesses. With nearly 1.2 million customers in 149 cities and towns, CL&P is an active member in the communities it serves, offering programs in energy conservation, economic development and environmental education. CL&P is part of the Northeast Utilities System (NYSE: NU). For more information, please visit www.cl-p.com.

Yankee Gas Services Company (Yankee Gas) is Connecticut’s largest natural gas distribution company, delivering safe, reliable natural gas service to approximately 200,000 customers in 71 cities and towns. Yankee Gas is expanding Connecticut's energy options and increasing customer choice by extending the availability of clean, efficient natural gas throughout the state. Yankee Gas is part of the Northeast Utilities System (NYSE: NU). For more information, please visit www.yankeegas.com.

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