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Yankee Gas Services Company
P.O. Box 270
Hartford, CT 06141-0270
CL&P and Yankee Gas Winter Protection Programs Scheduled to End May 1; Customers urged to make payment arrangements
Mitch Gross, CL&P
Jeff Tilghman, Yankee Gas
BERLIN, Conn., April 15, 2009
– The Connecticut Light & Power Company (CL&P) and Yankee Gas Services Company (Yankee Gas) remind customers that the Winter Protection Program for 2008-2009 is scheduled to come to a close on May 1. CL&P and Yankee Gas participants with an outstanding balance should call as soon as possible to make payment arrangements.
CL&P and Yankee Gas are willing to work with customers who are having financial difficulties. The companies will do everything they can to avoid shutting off customers for nonpayment. CL&P customers are urged to call CL&P's Credit & Collections Center at 1-800-286-2828 (860-947-2828 in the Hartford and Meriden calling areas) to make payment arrangements. Yankee Gas customers should call 1-800-438-2278 to request payment arrangements for their gas bill.
"The last thing we want to do is cut off service to a customer, " said John Ferrantino, director of customer solutions for CL&P. "We know that during this current economic environment, more customers are having a tougher time paying their CL&P or Yankee Gas bills and may need some help. We want them to contact us immediately to work out a payment schedule."
The Winter Protection Program is one of several programs CL&P and Yankee Gas offer individuals and families with financial challenges. The companies work year-round with social service providers and agencies to educate customers on the programs available in the cities and towns they serve, including energy assistance through the Connecticut Energy Assistance Program (CEAP). CEAP provides financial assistance to help Connecticut residents pay their heating bills. As an example, a household with an income below 150 percent of the federal poverty level guidelines ($31,800 for a family of four) would qualify for CEAP. Households with elderly or disabled members qualify for CEAP with incomes at or below 200 percent of the federal poverty level ($42,400 for a family of four).
Another energy assistance program, the Contingency Heating Assistance Program (CHAP), provides energy assistance to moderate-income households whose income is at or below 60 percent of the state median income level ($56,293 for a family of four). The deadline to apply for energy assistance is May 1. Customers should call 2-1-1 immediately for local agency information regarding where they can apply for energy assistance.
"We encourage customers with financial challenges to apply for energy assistance which can reduce what they need to pay toward their energy bills," added Ferrantino. "CL&P and Yankee Gas also provide other customer programs, such as matching payment plans and weatherization programs, that can help further reduce customers’ energy burdens."
The Weatherization Residential Assistance Partnership, also known as "WRAP," is one of the many programs offered through the Connecticut Energy Efficiency Fund (CEEF), CL&P and Yankee Gas. According to the U.S. Department of Energy, low-income customers use a greater percentage of their income to pay for energy - 14 percent - as compared to 3.5 percent for other households. WRAP provides low-income customers with a comprehensive range of weatherization, energy conservation and educational services in order to reduce their energy usage. For information, please call 1-800-388-WRAP (9727).
The CEEF promotes efficient energy use, helps residents and businesses save on their electric bills, advances economic development, reduces electric demand and helps reduce air pollution. Connecticut Light and Power administers the CEEF through conservation programs that serve residential customers, including low- and fixed-income customers, as well as business and municipal customers. Connecticut’s energy-efficiency programs are funded by the conservation charge on customers' electric bills. Additional information on Connecticut's energy-efficiency programs can be found at www.ctenergyinfo.com.
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The Connecticut Light and Power Company (CL&P) has been part of everyday life in Connecticut for more than 100 years, providing safe and reliable electric service to homes, neighborhoods and businesses. With 1.2 million customers in 149 cities and towns, CL&P is an active member in the communities it serves, offering programs in energy conservation, economic development and environmental stewardship. CL&P is part of the Northeast Utilities System (NYSE: NU). For more information, please visit www.cl-p.com.
Yankee Gas Services Company (Yankee Gas) is Connecticut’s largest natural gas distribution company, delivering safe, reliable natural gas service to approximately 205,000 customers in 71 cities and towns. Yankee Gas is expanding Connecticut’s energy options and increasing customer choice by extending the availability of clean, efficient natural gas throughout the state. Yankee Gas is part of the Northeast Utilities System (NYSE: NU). For more information, please visit www.yankeegas.com.
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