WMECo representatives never demand instant payment over the phone and don’t require the use of pre-paid debit cards. Customers can verify they are speaking with a WMECo representative by asking for some basic information about their account. WMECo customer service representatives will always be able to verify the name on the account, the account address, and the exact past due balance.

WMECo employees rarely make unsolicited house visits. Some exceptions include accessing utility equipment to ensure the safe and efficient operation of the distribution system, or if there is a reported safety concern. Always decline any door-to-door offer from someone claiming to be a WMECo employee. WMECo representatives will never arrive unsolicited asking for electric account information. Customers should never provide the information if someone represents himself in this way. For those considering switching to a third-party electricity supplier, a complete list of licensed competitive suppliers in Massachusetts can be found online at mass.gov. Customers should only provide their WMECo account information if dealing with licensed suppliers and want to make a switch.