BERLIN, Conn. – November 6, 2011 – Earlier this evening, Connecticut Light & Power (CL&P) President and Chief Operating Officer Jeff Butler announced that CL&P's company-imposed goal to have 99 percent of its customers restored by tonight at midnight will not be achieved.
During a briefing at the State Armory in Hartford, Butler said, ""We have not met our expectations and the expectations we set for you. We have missed our goal. For that, I apologize."
As of 11 p.m., approximately 64,000 CL&P customers are without power following last weekend's unprecedented snowstorm. The majority of those customers are in the Farmington Valley and northern Tolland County.
"We have not given up and have about 2,500 line and tree crews at work," added Butler. "We will have 100 percent of our customers who were affected by this storm restored by Wednesday." Over 220 service crews are working exclusively on reattaching the service wire - the line that runs from the utility pole to a home. If your neighbors have power and you do not, please call CL&P at 800-286-2000.
ATTENTION EDITORS: Attached are the latest restoration projections. These are also available online at www.cl-p.com/stormcenter/estimates. Customers can also call 800-286-2000 for restoration information.
CL&P Restoration Projections 11-06-11 2100.pdf
As a reminder, CL&P is waiving late fees and will arrange flexible payment programs for those customers who experienced unprecedented losses and disruptions to their lives.
The company also continues to remind customers to: